Manager Trainings
Learn new techniques and refine your basic management skills. strengthen businesses by helping teams to run more efficiently.
Manager Training Programs
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Managing millennials
Make the most of your multi-generational workforce and deepen your understanding of the current generation and their unique potential.
Key Benefits :
- Understand & manage millennials for higher cohesiveness in teams.
- Increase in team productivity
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Stress management
Identify organisational and individual influences on stress, manage stress in the workplace, and develop personal coping strategies.
Key Benefits :
- Learn the ability to manage stress..
- Higher productivity
- Better efficiency
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Time management
Prioritize and manage your workload effectively and save yourself more time and less stress.
Key Benefits :
- Identify your own time bandits & adopt strategies for reducing them.
- Clarify and prioritise your objectives and goals, by creating more planning time.
- Adopt appropriate strategies for dealing with interruptions.
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Building bridges
Overcome barriers to your personal and professional achievements. Make more effective contributions at work by building trust & team spirit.
Key Benefits :
- Improved collaboration
- Better workplace relationships.
- Higher performance
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Conflict Management
Learn how to positively engage either with colleagues or groups. Handle difficult l conversations like giving bad news, constructive criticism and answer negative comments.
Key Benefits:
- This leads to higher engagement, and better teamwork
- Enhanced productivity
- Improved experience.
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Change management
Familiarise yourself with the topics of change so you can be prepared to handle it when designing or executing a change management programme.
Key Benefits:
- Manage the diverse cost of change
- Reduce the time needed to implement & minimise resistance to change
- Maintain or even increase productivity, morale and efficiency
- Reduce disruptive aspects and risks associated with change
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Train the trainer
Get an understanding of best practices and latest techniques in training delivery. Discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation, and Performance & Evaluation.
Key Benefits :
- Ensure there is always a competent in-house trainer available.
- Conduct training in a professional and impactful manner.
- Improve employee retention and self-esteem.
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Customer service management
This course provides guidelines and best practices for providing excellent customer service management that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Key Benefits :
- Adopt a consistent, professional style when speaking with customers, and learn handling their enquiries effectively.
- Identify ways they can add value to customer relationships and exceed expectations.
- Practice how to turn customer service disappointment into a positive experience.
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Performance Appraisal & Feedback
Comprehend ways to raise the motivation of employees and improve their performance through setting objectives. Learn tips and techniques for managing conflict in appraisals.
Key Benefits :
- Give effective feedback to their teams.
- Write effective performance reviews quickly & effectively.
- Help teams achieve their goals and build their team strengths.
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Leadership program for new managers / supervisors
Grow essential skills and knowledge required to handle various communication and leadership challenges faced by a new manager. This training will prepare you to identify and utilize your unique leadership style, understand the attitudes and abilities of your employees, give proper feedback, be a good coach, motivate your team & thereby build effective teams.
Key Benefits :
- Learn the abilities needed to provide the right, consistent leadership.
- Increase productivity.
- Increase employee engagement; provide better direction and guidance to their team and lead the team to success.